Cancellation Policies

Flexible 24 Hour Policy

Cancellations made within 24 hours prior to arrival date will be subject to a 100% penalty of the total reservation amount.

Payment Methods

1. Pay Now

The 100% of the total amount will be charged at the time of booking.

2. Pay at the Hotel

The 5% will be charged at the time of booking and the remaining amount will be settled upon check-in.

Payment Information

• In case of no show or cancellation in accordance with policy, the credit card provided at the time of booking will be automatically charged or refunded, depending on the case.
• Upon check-in, guests are required to show a photo ID and the credit card. credit used for full payment or as a guarantee for your reservation.
• By making your reservation, you agree that transaction fees and associated service fees are non-refundable. This means that in case of cancellation of your reservation, these costs will not be refunded, as they correspond to the services processed at the time of confirmation.
• Reservations with partial payment: the payment advance will not be refundable.
• Reservations with full payment: In case of cancellation, and being able to cancel without penalty according to the policies, only the corresponding percentage will be refunded after deducting the transaction costs and the reservation costs.

Ready for your next stay in Polanco?

Discover the comfort and style of Hotel Alteza Polanco, ideally located in the heart of Mexico City — just steps from Antara, Soumaya Museum, and Plaza Carso.

Stay with us and enjoy a luxurious experience, where relaxation, comfort, and personalized service come together to make your stay unforgettable.